Can I Interest You In…?
Saturday 19 July 2014 • 9:16 AM
From The Verge:
In other words, the incentive structure is really about punishment. Reps start out the month with a full commission, but every canceled product deducts from that amount. Once reps fall below a certain threshold, they get no commission at all. That means a rep could get all the way to the second-to-last day of the pay period only to have a customer cancel four products. Suddenly the rep is below her goal, losing $800 to $1,000 off her paycheck.
Brilliant: Comcast’s abysmally low customer service ratings are self inflicted. Not only does Comcast not give a damn about its customers, it treats its service representatives with the same contempt, scorn and disregard.